CylancePROTECT and CylanceOPTICS Support
Your destination for CylancePROTECT® and CylanceOPTICS® product documentation, frequently asked questions, community expert/customer support, public forum discussions, updates/alerts, direct support from our team and much more.
24/7 Online Support Resources
![Searchable Knowledge Base](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-searchable-knowledge-base-01-1.jpg)
![Searchable Knowledge Base](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-searchable-knowledge-base-01-1.jpg)
![Searchable Knowledge Base](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-searchable-knowledge-base-01-1.jpg)
Searchable Knowledge Base
Find the answers you need, or review our comprehensive product/service specific documentation.
![Ask the Community](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-ask-community-02-1.jpg)
![Ask the Community](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-ask-community-02-1.jpg)
![Ask the Community](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-ask-community-02-1.jpg)
Ask the Community
A moderated forum for our customers and experts to share their experience and knowledge.
![Submit a Case](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-submit-case-03-1.jpg)
![Submit a Case](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-submit-case-03-1.jpg)
![Submit a Case](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-submit-case-03-1.jpg)
Submit a Case
Didn’t find what you were looking for? Open a support case and we’ll get started on finding a solution right away.
![Community Forums](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-idea-incubator-04-1.jpg)
![Community Forums](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-idea-incubator-04-1.jpg)
![Community Forums](/content/dam/bbcomv4/blackberry-com/en/support/cylance/support-overview-it13-idea-incubator-04-1.jpg)
Community Forums
Access BlackBerry Support forums. Community involvement makes a difference.
Product Documentation
Resources to help you use, configure, and manage your CylancePROTECT or CylanceOPTICS console.