BlackBerry Subprocessors
Last revised: September 3, 2024
BlackBerry and its affiliates engage third-party service providers (“Subprocesssor”) to process data on behalf of our customers to support the delivery of products and services they have requested. These Subprocessors agree to process customer data for specific activities, and in accordance with instructions communicated by BlackBerry, and the terms of a written contract.
The following is a listing of Subprocessors by BlackBerry Solution
- Cybersecurity
- CylanceENDPOINT and CylanceEDGE
- CylanceMDR
- Cybersecurity Professional Services
- Secure Digital Workplace
- BlackBerry UEM Cloud
- BlackBerry UEM On-premises
- BlackBerry Dynamics Apps
- BlackBerry Workspaces
- BBM Enterprise
- Critical Event Management
- BlackBerry AtHoc
- Transportation Tracking
- BlackBerry Radar
- Technical Support Services
Cybersecurity
CylanceENDPOINT and CylanceEDGE
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
Databricks* |
Data analytics service provider |
Data collected by the operation of the service |
Australia, Germany, United States |
|
Google Firebase |
Mobile app notifications service provider |
Message notification identifiers |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
SendGrid |
Email notification delivery provider |
Email addresses |
United States |
Twilio Security Overview |
* Databricks is a Subprocessor only for customers with tenants located in Australia, Germany, and the United States.
CylanceMDR
In addition to the Subprocessors engaged to deliver CylanceENDPOINT, CylanceEDGE and BlackBerry AtHoc, BlackBerry engages the following Subprocessors to deliver the CylanceMDR services.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
BlackBerry AtHoc |
Alert delivery service provider |
Contact information |
Germany |
|
Databricks** |
Data analytics service provider |
Data collected by the operation of the service |
Australia, Germany, United States |
Databricks Security & Trust Center |
ServiceNow |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service. |
Ireland, United States |
ServiceNow Trust and Compliance Center |
Stellar Cyber |
Security information and event management service provider |
Data collected by the operation of the service |
Germany |
Product Security Overview |
** Databricks is a Subprocessor only for customers with CylanceENDPOINT and/or CylanceEDGE tenants located in Australia, Germany, and the United States.
Cybersecurity Professional Services
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
Box |
Collaboration service provider |
Data collected to provide the service |
United States |
Secure Digital Workplace
BlackBerry UEM Cloud
Customer data processed will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States |
Azure Security, Azure Privacy |
BlackBerry UEM On-premises
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
User account information. |
Canada, Ireland |
Azure Security, Azure Privacy |
BlackBerry Dynamics Apps
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
BlackBerry Workspaces
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
United States |
|
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States |
BBM Enterprise
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information required to provide service |
Canada, Netherlands, United States |
Azure Security, Azure Privacy |
Critical Event Management
BlackBerry AtHoc
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Germany, United Kingdom, United States |
|
Equinix |
Infrastructure service provider for Telephony Alerting System (TAS) |
Phone numbers |
France, The Netherlands |
|
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
Infobip |
SMS notification service provider |
Mobile phone numbers |
Ireland, United States |
Infobip Privacy |
MessageBird |
Email notification delivery provider |
Email addresses |
Ireland, United States |
|
| Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States |
Cloud service provider to deliver BBM Enterprise alerts |
BBM IDs |
United Kingdom, United States |
Azure Security, Azure Privacy |
| Verizon Verizon Canada 2400-1 Adelaide St E Toronto, ON, M5C 2V9 Canada |
Telephony service provider Telephony Alerting System (TAS) |
Phone numbers |
France, The Netherlands |
Verizon Security Summary |
Transportation Tracking
BlackBerry Radar
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
United States |
Technical Support Services
BlackBerry provides customer support along with all enterprise software subscriptions to provide access to technical experts.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
| Salesforce Salesforce.com Canada Corporation 10 Bay Street, Suite 400 Toronto, ON, M5J 2R8 Canada |
Issue management portal service provider |
Named caller contact information and information requested to resolve customer issue |
United States |
Change History
Date |
Change |
September 3, 2024 |
|
January 1, 2024 |
Updated Databricks scope as a Subprocessor. |
August 18, 2023 |
Added Databricks, Inc. as Subprocessor for CylanceOPTICS customers with tenants located in Australia, Germany and the United States. |
January 1, 2023 |
Updated listing of Subprocessors provided by service based on internal reviews. |